The Art Neon warranty
Every indoor and outdoor LED neon sign is covered for two years from the date the order is received. The same period applies to the supplied standard or outdoor-rated power supply, dimmer, RGB controller and remote control when used as instructed.
Warranty coverage
The warranty covers manufacturing defects and faults in materials or workmanship under normal use. It applies to the LED neon sign and the supplied standard or outdoor-rated power supply, dimmer, RGB controller and remote control.
Manufacturing defects and faults in materials or workmanship under normal use.
Faults affecting the supplied standard or outdoor-rated power supply, dimmer or RGB controller when used as instructed.
A fault in the supplied remote control confirmed during the warranty review.
Damage caused by installation or operation that does not follow the supplied instructions.
Accidental damage, impact, breakage and expected wear not caused by a product fault.
The dimmer, RGB controller and remote control must be kept dry or suitably protected.
Damage caused by opening, rewiring, modifying or repairing the product without written approval.
Outdoor signs
Yes. Outdoor signs and any supplied outdoor-rated power supply have the same two-year warranty from the date the order is received. The sign itself is IP67. The dimmer, RGB controller and remote control are not waterproof and must be kept indoors or protected in a suitable waterproof enclosure. If the power supply will remain outdoors, select the separately priced outdoor-rated power supply.
Warranty claims
Contact us before arranging a repair or sending anything back. We will provide the next steps and, if needed, return instructions and the correct address. Photos, video and a few safe connection checks may help us identify the affected part.
Send your order number and a clear description of the issue.
Include clear photos and a short video of the sign and any relevant supplied component.
Complete any safe connection checks we request and wait for written repair or return instructions.
This commercial warranty does not limit rights available under applicable law.
