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Logo and artwork projects include a free mockup, technical drawing and quote within 24 hours. Production starts after the agreed design approval and payment.

For a paid order placed through the online designer or a ready-made design, you can request a mockup by email. Reply within 24 hours to approve it or ask for changes. If we do not hear from you, the design is treated as approved and production begins, as explained in the email.

For Europe, the UK, the USA and Canada, Standard production and delivery usually take 2–3 weeks in total. Express takes 10–12 calendar days and includes priority production and express delivery. The same estimates apply to indoor and outdoor signs. Contact us to confirm timing for other destinations and remote addresses.

Timing starts after payment and any required design approval. For a paid online order with mockup review, approval is confirmed by your reply or after 24 hours without a response to the mockup email. Logo and artwork projects begin after the agreed approval and payment. Bulk project schedules are confirmed in the quote.

Your sign arrives with a suitable power supply and installation instructions. Wall-mounting and hanging kits are generally included. Choose the mounting option that suits your space; contents can vary by configuration.

Yes. Most signs can be wall mounted with the supplied hardware or hung with the included kit. Adhesive strips are only suitable for compatible lightweight indoor signs. Follow the Installation Guide for the method supplied with your sign.

The outdoor sign body is IP67. The included standard power supply can be used when it is kept indoors or in a dry, protected area. If the power supply will remain outdoors, select the separately priced outdoor-rated power supply.

The dimmer, RGB controller and remote are not waterproof and must be kept indoors or otherwise protected from water and moisture.

The two-year commercial warranty begins on the date the order is received. It covers the LED neon sign, the supplied standard or outdoor-rated power supply, dimmer, RGB controller and remote control when used as instructed. If you need help, we may ask for photos, video or a simple connection test so we can identify the affected part. This warranty does not limit any statutory consumer rights.

For eligible consumer orders, contact us within 14 days of delivery to request a return of a non-personalised product, including items clearly marked in stock. Personalised signs and signs made to your individual specifications are excluded from change-of-mind returns.

Read our Return & Refund Policy and contact us for instructions before sending anything back. Statutory rights for other non-personalised products and for faulty, damaged or incorrectly supplied goods are unaffected.

Use Upload Your Design for a custom logo or artwork request. Use the Business Hub when space, visibility or commercial planning is still needed. For larger quantities, multi-location work or a tailored commercial project, use the Bulk Orders & Trade route.