01 · Acrylic production
Precision starts with the backing.
The approved layout is prepared and the acrylic is CNC cut for the ordered design.
Production & delivery
Know what happens next and plan your date with confidence.
From confirmed order to careful production, testing, packing and tracked delivery, every stage keeps your project clear.
Published times apply to Europe, the UK, the USA and Canada. Express production and delivery to Australia usually take 10–12 calendar days in total. We recommend contacting support@theartneon.com before ordering to confirm timing. For other worldwide destinations and remote, island or special-access addresses, email support@theartneon.com to confirm current timing.
01Payment and any required approval start the timing
02Tracking begins after carrier handover
Planning logic
Confirm · make · check · deliver
Clear stages, realistic timing
Standard total time
Approx. 2–3 weeks
The same published timing for indoor and outdoor signs
Express total time
10–12 calendar days
Priority production and express delivery
Timing starts
After payment
After design approval too, when required
Indoor & outdoor
Same timing
The selected specification does not add extra days
Made, tested and protected
Real checks before the parcel leaves us.
These production images show three practical stages between confirmation and carrier handover.
02 · Illumination test
The finished sign is checked under power.
Colour, illumination and the completed build are inspected before the sign is released for packing.
03 · Protected for transit
Packed, secured and ready for dispatch.
The sign and its order-specific components are protected before carrier handover.
Before dispatch, the order is checked as one complete system.
- The finished sign is checked against the confirmed design and specification.
- The correct power and control components are prepared with the order.
- Included mounting parts and instructions are kept with the parcel.
Deadline Planner
Plan backwards from the date your sign needs to be ready.
Choose the order type, destination and date. Published dates are shown for Europe, the UK, the USA and Canada, with Express timing also shown for Australia. Contact our team to confirm timing for other destinations and remote, island or special-access addresses.
From order to delivery
Five clear stages from confirmation to arrival.
You can see what is happening, what starts the clock and when tracking becomes available.
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01
Customer + The Art Neon
Order and payment confirmed
Payment, design details, destination and the selected product options are checked before work begins.
- Progress signal
- Payment and order details confirmed
- What can move the date
- Missing order or delivery information
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02
Customer + design team
Mockup approval, when requested
For paid online orders with mockup review, reply within 24 hours of the email. Without a reply, the design is treated as approved and production begins. For logo and artwork enquiries, we send a free mockup and quote before payment. Once you accept them, we send an invoice or payment link. Production begins after payment.
- Progress signal
- Design approved, or paid online order review period complete
- What can move the date
- Late feedback or further revisions
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03
The Art Neon
Production and hand assembly
The approved design moves through acrylic preparation, LED neon shaping and careful hand assembly.
- Progress signal
- The made-to-order sign is in production
- What can move the date
- A change after confirmation
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04
The Art Neon
Testing and protective packing
The finished sign is powered on, checked for colour and illumination, then packed with its order-specific components.
- Progress signal
- Quality check passed and parcel prepared
- What can move the date
- An issue found before dispatch
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05
Carrier + customer
Tracked delivery
After carrier handover, the tracking number is emailed so the recipient can follow the parcel and prepare for delivery.
- Progress signal
- Tracking is active
- What can move the date
- Weather, delivery access or carrier delays
Standard production and delivery usually take 2–3 weeks in total. Express takes 10–12 calendar days and includes priority production and express delivery. Timing starts after payment and any required design approval.
Standard and Express
Two clear ways to plan your order.
Choose the normal 2–3 week service or shorten the total window with Express.
Standard production + delivery
Approx. 2–3 weeks totalThe normal made-to-order service for indoor and outdoor signs.
- Best when
- Projects with a comfortable planning window
- Still depends on
- Payment or requested approval, destination and carrier conditions
Priority production + express delivery
10–12 calendar days totalA paid service for time-sensitive indoor and outdoor orders when the requested date is feasible.
- Best when
- Near-term projects that need faster production and delivery
- Still depends on
- Availability, payment or requested approval and destination
How the timing works
What starts the clock and what the published time includes.
Read the current Shipping PolicyOne total planning window
The published timing includes production, quality checks, packing and delivery.
The clock has a clear start
Timing starts after payment and any required design approval.
Indoor and outdoor timing is the same
Both use the 2–3 week Standard window or the 10–12 day Express window.
Bulk projects receive their own schedule
Larger multi-sign and multi-location orders are normally planned at 30–45 days after approval and payment.
After carrier handover
Follow the parcel after it leaves us.
Tracking is emailed when production is complete and the carrier has received the parcel.
Carrier handoverTracking activeMilestones update through the carrier network
Track your order
Shipped and tracking issued
The carrier has accepted the parcel and the delivery journey has begun.
Save the tracking link and check the destination details.In transit
Your parcel is moving through the carrier network.
Follow verified carrier requests and notifications.Out for delivery
The parcel is scheduled for a delivery attempt.
Make sure the recipient and address access are ready.Delivered and ready to inspect
The parcel has reached the destination or an accepted recipient.
Inspect the box, sign and included parts before discarding packaging.Three simple steps for a smoother delivery
- Enable carrier notificationsWatch for delivery or access messages from the carrier. Contact support@theartneon.com if you need help with a request.
- Prepare the receiverTell the home, business or venue contact when to expect the parcel and who can accept it.
- Keep the packagingRetain the outer box and internal protection until the sign and components have been inspected.
Weather, access and carrier operations can affect estimated arrival dates. Check your tracking link for updates and our Shipping Policy for the full terms.
Production and delivery questions
Clear answers before you plan the date.
Direct answers on total timing, approvals, Express service, tracking and fixed-date projects.
How long do production and delivery take?
For Europe, the UK, the USA and Canada, Standard production and delivery takes approximately 2–3 weeks in total and Express takes 10–12 calendar days. The same timing applies to indoor and outdoor signs. Express production and delivery to Australia usually take 10–12 calendar days in total. We recommend contacting support@theartneon.com before ordering to confirm timing. For other worldwide destinations or remote, island and special-access addresses, email support@theartneon.com to confirm current delivery timing before ordering.
When does the production and delivery clock start?
Timing starts after payment. For a paid online designer or ready-made design order with mockup review, it starts when you approve the emailed design or when 24 hours pass without a reply. The email explains this response period.
For logo and artwork enquiries, we send a free mockup and quote before payment. Once you accept them, we send an invoice or payment link. Production begins after payment.
What is included with Express?
Express is a paid service that includes priority production and express delivery. For Europe, the UK, the USA and Canada, the total estimated time is 10–12 calendar days for indoor and outdoor signs, subject to availability. For other destinations, email support@theartneon.com to confirm timing.
Do outdoor signs take longer?
For Europe, the UK, the USA and Canada, indoor and outdoor signs use the same published timing: approximately 2–3 weeks with Standard service or 10–12 calendar days with Express. Express production and delivery to Australia usually take 10–12 calendar days in total. We recommend contacting support@theartneon.com before ordering to confirm timing. For other worldwide destinations and remote, island or special-access addresses, email support@theartneon.com to confirm timing.
When will I receive tracking information?
The tracking number is emailed after production, testing and packing are complete and the carrier has received the parcel. If a separate email does not arrive, the original order confirmation link may also show the latest shipment status.
Is standard delivery free worldwide?
Yes. Standard delivery is free worldwide, with no separate delivery charge added after checkout. Read our Shipping Policy for the full delivery terms.
How long do bulk and multi-location projects take?
Larger multi-sign and multi-location orders are normally planned at 30–45 days after approval and payment. The written quotation confirms the schedule for the actual quantity, variations and destinations.
What should I do if the sign is for a wedding, opening or fixed event?
Use the date needed for receipt, inspection and setup, not the public event itself. Add a practical buffer and contact the team before ordering if the date is close. Express may be available for suitable projects.
What if the parcel arrives damaged or a part is missing?
Report delivery damage or a missing part as soon as possible, preferably within 72 hours. Keep the sign and packaging, and send clear photos of the issue, outer box and shipping label. We may ask for a short video to help identify the problem. This preferred reporting period does not limit your statutory rights.
Ready for the next step
Move forward with the right details ready.
A few clear project facts help you order, review a deadline or follow an existing shipment.
Project readiness
Five details make the next step easier.
This checklist stays in this browser and is not submitted.
Start a new project
Choose the right order route for your design, quantity and destination.
See how to orderTrack a shipped order
Open the latest carrier milestones after tracking is issued.
Track your orderReview a date or delivery issue
Share the order number, destination and required date for a focused answer.
Contact supportUse Track Your Order after tracking is issued. For a close deadline or delivery issue, contact the team with the order number and required date.