We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

If your return does not meet these requirements, we reserve the right to deduct up to 100% of the refund amount from the product value.

To start a return, you can contact us at support@theartneon.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@theartneon.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Additionally, we cannot accept returns for Custom-Made Products.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Shipping Costs
Shipping costs are non-refundable. In the case of a shipment that includes free shipping, the actual shipping costs will be applied.

If an order is returned due to the customer providing an incorrect address, no refund will be issued. However, reshipment can be arranged if the customer pays for the shipping fees again. This also applies to mailbox addresses that cannot receive registered mail due to signature requirements.

In the event of a returned order, the refund will be processed after deducting the round-trip shipping costs. Additionally, a 15% restocking fee will be deducted from the refunded amount.

Cancellations
Production of our products begins 24 hours after you place your order. During this process, we start by cutting the plexiglass according to your desired dimensions. Subsequently, the neon sign is crafted by hand.

If you cancel your order within 24 hours from the time of purchase, no stock fee will be charged.

For cancellations made after the 24-hour cancellation period, a 15% stock fee will be applied. This fee is intended to cover the cost of processing, preparing your order, and compensating for the stock loss in our inventory.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at support@theartneon.com.