Return Policy
Under our return policy, you may request a return within 14 days from the date you received your product.
To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging. Additionally we cannot accept any returns or issue refunds for signs where the protective film has been removed.
If your return does not meet these requirements, we reserve the right to deduct up to 100% of the product value from the refund amount.
Due to the nature of the Custom Products being bespoke items made to order, we cannot accept any Custom Made Products for a return or refund. This does not include repairs during the 12-Months warranty period. If there are any issues with your order, we will resolve them as efficiently as possible.
Unfortunately, we do not accept returns or issue refunds for discounted items or gift cards.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Shipping Fees
Shipping costs are non-refundable. In the case of an order with free shipping, the actual shipping costs will be applied.
We do not provide refunds for orders returned due to incorrect address information provided by the customer. However, we can reship the order if the customer pays the shipping fees again. This also applies to PO box addresses that cannot receive registered mail due to signature requirements.
If an order is returned, the refund will be processed after deducting the round-trip shipping fees. Additionally, a 15% restocking fee will be deducted from the refunded amount.
Cancellations
We begin production immediately after you place your order. This process starts with cutting the acrylic to your specified dimensions, followed by handcrafting the neon sign.
For standard products, a 15% restocking fee will apply in case of cancellation. This fee covers the costs of processing and preparing your order and compensates for the inventory loss.
Customized products (custom neon signs) cannot be canceled. Since these products are made specifically for your order, cancellation requests cannot be processed.
Refunds
Once we receive and inspect your return, we will notify you and inform you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at support@theartneon.com.
To be eligible for a return, your item must be in the same condition as you received it, unused, and in its original packaging. Additionally we cannot accept any returns or issue refunds for signs where the protective film has been removed.
If your return does not meet these requirements, we reserve the right to deduct up to 100% of the product value from the refund amount.
Due to the nature of the Custom Products being bespoke items made to order, we cannot accept any Custom Made Products for a return or refund. This does not include repairs during the 12-Months warranty period. If there are any issues with your order, we will resolve them as efficiently as possible.
Unfortunately, we do not accept returns or issue refunds for discounted items or gift cards.
If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate the issue and correct it.
Shipping Fees
Shipping costs are non-refundable. In the case of an order with free shipping, the actual shipping costs will be applied.
We do not provide refunds for orders returned due to incorrect address information provided by the customer. However, we can reship the order if the customer pays the shipping fees again. This also applies to PO box addresses that cannot receive registered mail due to signature requirements.
If an order is returned, the refund will be processed after deducting the round-trip shipping fees. Additionally, a 15% restocking fee will be deducted from the refunded amount.
Cancellations
We begin production immediately after you place your order. This process starts with cutting the acrylic to your specified dimensions, followed by handcrafting the neon sign.
For standard products, a 15% restocking fee will apply in case of cancellation. This fee covers the costs of processing and preparing your order and compensates for the inventory loss.
Customized products (custom neon signs) cannot be canceled. Since these products are made specifically for your order, cancellation requests cannot be processed.
Refunds
Once we receive and inspect your return, we will notify you and inform you if the refund is approved. If approved, you will be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If more than 15 business days have passed since we approved your return, please contact us at support@theartneon.com.