What is the lifespan of a LED neon sign?

LED Neon lights can last up to 50,000 hours. This means that if used for 8 hours per day, a LED Neon light can last up to 17 years.

What kind of power source do neon LED signs require?

Neon LED signs typically run on standard household electrical outlets (110V-120V).

Do LED neon lights get hot?

One of the key benefits of LED neon lights is that they do not get hot . This is because LED technology is very efficient at converting electricity into light, which means that it produces less wasted heat energy. LED neon lights are also designed with heat dissipation in mind, using materials such as aluminum that are good at conducting heat away from the LED elements. This helps to keep the LED neon lights cool even when they are used for extended periods of time.

Can I hardwire my neon sign myself?

All of our neon signs are designed to be low voltage products and come pre-assembled for a hassle-free "plug and play" experience. Any manipulation or hardwiring of the sign, wires, or accessories may void your warranty and may result in an increased risk of faults or accidents. We want to ensure that our products are enjoyed safely and responsibly, so please do not hesitate to contact us if you have any questions or concerns about the installation or use of your neon sign.

Are LED neon lights safe?

LED neon lights typically operate at a low voltage, ranging from 12 volts to 24 volts. This low voltage reduces the risk of electric shock or fire, making them safe to use, especially in environments where people may come into contact with the lights.
In addition, LED neon lights are designed to meet strict safety standards, such as UL (Underwriters Laboratories) certification. This ensures that the lights have been tested and evaluated for their safety and compliance with industry standards.

Can I get a custom neon design for any decoration?

Absolutely! We specialize in creating custom neon designs tailored to your preferences. Whether you have a specific image, text, or logo in mind, we can bring it to life in a stunning neon display. Simply send us your own photo or let us know the desired text or logo, and we'll customize and produce it for you. Let your imagination run wild and create a unique neon masterpiece for your space!

If I change my mind about my order, can I return it for a refund or exchange?

If you cancel your order within 24 hours from the time of purchase, no stock fee will be charged.

For cancellations made after the 24-hour cancellation period, a 15% stock fee will be applied. This fee is intended to cover the cost of processing, preparing your order, and compensating for the stock loss in our inventory.

For more details, please review our Refund Policy: https://www.theartneon.com/pages/refund-policy

How do I contact customer service?

You can contact our customer service team via email or through our contact form. Our email address and contact form are listed on the "Contact Us" page of our website. Additionally, you can also reach us through the "Chat With Us" section on our website. We strive to respond to inquiries within 24 hours on business days.

Head to our Contact Us page by clicking on this

What is your privacy policy?

We take your privacy seriously and do not share your personal information with third parties. You can view our full privacy policy on our website.

Review our Refund Policy: https://www.theartneon.com/pages/privacy-policy

Contact form