FAQs
LED Neon signs are handcrafted, utilizing low-energy, durable LED tubes encased in sturdy acrylic backings for safety and longevity. This method ensures a quality, eco-friendly product that maintains a luminous glow without using hazardous materials like mercury or gas.
Customers can personalize their neon signs in terms of color, size, design, and font. This customization extends to both personal uses, like home decor, and commercial uses, like store signage or event decorations.
Yes, LED Neon signs are made using high-quality PVC, contain no glass, and emit no heat, making them suitable for both indoor and outdoor use. Their low-voltage operation contributes to energy efficiency and cost-effectiveness.
LED Neon signs are long-lasting, typically lasting up to 50,000 hours and requiring minimal maintenance. Compared to traditional glass neon signs, they are less prone to fading and maintain their brightness over time.
FAQs
Each neon sign comes with a premium, transparent acrylic backing with pre-drilled holes for easy installation. The sign is ready to hang right out of the box, and all necessary wall-mounting hardware is included.
Yes, LED neon signs are suitable for outdoor use; however, they must be specifically designed for this purpose. Outdoor LED neon signs are built to withstand challenging weather conditions, such as rain, snow, cold temperatures, and temperature fluctuations. Waterproof silicone coating, sealed acrylic backing, and high IP67 waterproof ratings are applied to protect the sign from moisture and dust. When ordering an outdoor sign, specify it for outdoor conditions to ensure it includes these protective features.
Yes, our signs come with an optional remote control that allows you to adjust brightness levels and switch between flashing modes.
FAQs
If your LED Neon sign is damaged during shipping, we can replace it if it complies with our warranty protocols. Simply send us photos of the box, label, and damaged sign within 14 days of receiving it, and a replacement sign will be sent as soon as possible.
Standard orders are produced within 2-7 business days. Rush orders are produced within 1-3 business days. Delivery times vary: 3-4 business days to Europe, 3-5 business days to the USA, and 4-6 business days to Canada and Australia. Note: Outdoor signs have a production time of 8-10 days.
Delivery time for 5V USB neon signs is typically between 7-21 business days, depending on the destination.
Yes! Once your order has shipped, you will receive an email with a tracking number, which you can use on our website’s Tracking Page to follow your order’s journey.
Yes, 5V USB neon signs can be returned within 14 days of delivery, provided they are unused and in their original packaging.
For 12V custom-made products, returns and exchanges are not available, as these items are produced to order based on the customer’s specific choices, such as size, color, and suitability for indoor or outdoor use. Each product is individually crafted according to these preferences, making it a bespoke item rather than a stock or mass-produced product. However, if the product has any defects or faults, please contact us, and we will gladly assist in resolving the issue.
FAQs
All of our neon signs come with a 2-year manufacturer's warranty. Under the warranty, any defects in the product will be repaired, replaced, or refunded as necessary.
Yes, at The Art Neon, we are conscious of our responsibility to the environment. Our LED lights are energy-efficient, and we use sustainable materials in our production.
Yes! We provide worldwide shipping for our LED Neon signs, delivering to every corner of the globe.
FAQs
Our LED neon signs are carefully handcrafted and custom-made, which means each order goes through several meticulous stages:
These steps typically take between 2 and 7 days to complete. For outdoor signs, the production time extends to 8–10 days.
The Art Neon produces signs in both Finland and China. The location of your sign's production depends on order volumes, as well as the specific features and requirements of your sign. No matter the production location, we ensure that every product reaches our customers with the same high quality and on schedule.
We accept a variety of payment options, including Klarna, Paytrail, and PayPal, as well as payments via e-invoice and standard invoicing. For more details, please visit our payment page.
Yes, if you have a valid VAT number, orders placed outside of Finland may be exempt from VAT charges. Since this option isn’t available automatically on our payment page, please contact us at support@theartneon.com. to arrange a customized payment method.
Our LED neon signs are suitable for various environments, including businesses, homes, events, and special celebrations. With our color and design options, you can add a unique touch to any space.
Yes! We provide a free first-time design and 1-2 small changes at no cost. Additional revisions will require a fee for extra design time.
We offer over 35 fonts online. You can also send us your logo or a specific font if you wish to incorporate it into your design.
Yes! We strive to meet your design preferences, and we will try to match your desired font.
Our neon signs are safe to touch, even if left on for extended periods. Although they may feel slightly warm after long use, they remain safe to touch.
Our LED Neon signs have no more environmental impact than a standard light bulb. Unlike traditional glass neon signs, LED signs do not emit mercury, making them more environmentally friendly.
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