Yes — we ship custom LED neon signs internationally, from Europe to customers around the world. If you run a café in Lisbon, a boutique salon in Stockholm, a wedding venue in Tuscany, a content studio in Berlin or a gym in Madrid, The Art Neon can design, build and deliver a tailor-made neon sign that arrives safely and ready to install. Below is a practical guide to how international shipping works, what to expect, and tips to make the process smooth.

How international shipping works

Shipping a custom neon sign starts long before the package leaves our workshop. There are a few clear stages: design and proofing, production, packaging and dispatch, and customs and delivery. We’ll keep you informed at every step so you know when your sign is approved, produced, and dispatched.

Design and proofing

After you choose a design or upload your logo, you’ll receive a digital proof to approve. This is the time to confirm size, colour, mounting style and whether you want an included dimmer or controller. The Art Neon always confirms final details before production so the sign matches your expectations.

Production

We craft each sign to order using safe low-voltage LED tubing, which is energy efficient and designed for long lifetimes. Production time varies with complexity and order volume, and we’ll give an estimated readiness date when you place your order.

Packaging and protection for international transit

Because neon signs are delicate by nature, we use careful packaging methods tailored to international shipping. Typical features include a rigid outer box, internal foam supports, protective face covers, and secure mounting of the sign to reduce movement. For larger orders or extra protection, we can use double-boxing or palletisation.

Fragile items are clearly labelled and we work with carriers who handle delicate parcels routinely. For extra peace of mind, you can choose additional shipping insurance to cover loss or damage in transit.

Customs, duties and taxes

When shipping outside your country or across borders, customs may apply. Rules differ by destination. We provide accurate commercial documentation and a clear invoice so customs officials can process the shipment efficiently. Import duties and VAT are usually the responsibility of the recipient unless otherwise agreed.

Practical tip: for businesses such as restaurants, studios or offices importing a sign as trade goods, check with your local customs authority about exemptions or reduced rates for business imports.

Shipping destinations and carriers

The Art Neon ships across Europe and worldwide. Carrier options depend on destination, package size and speed preferences. We offer standard and expedited services and will provide tracking details once your sign is dispatched so you can follow its journey to your door.

Delivery options

• Door-to-door courier for standard residential or business deliveries.
• Pallet or freight delivery for very large or multiple signs, often suitable for venues and chain locations.
• Collection from a local depot in some countries, if that is more convenient.

Power, plugs and installation

Our signs use safe low-voltage LED systems, which are energy efficient and built for long lifetimes. Each sign typically comes with a power supply and the required wiring. Because plug types vary across countries, we include the correct plug or provide an adapter option — just tell us your country when you order.

Signs are supplied with the recommended mounting hardware where possible. For business installations (cafés, salons, wedding venues) we can advise on fixing to plaster, brick, wood or metal, and on best placement for visibility, safety and cable routing. If you plan outdoor use, mention it at the design stage so we can make sure the sign and power components are suitable.

Common questions for European businesses and creators

• Can I order multiple signs for different locations? Yes. For multiple-location orders we can coordinate sizing, branding consistency and staggered deliveries.
• Will the sign arrive ready to hang? Most signs arrive ready to mount with included fixings and a dimmer/controller. You may need basic tools for installation.
• What about energy use? LED neon signs are energy efficient compared to traditional neon. They produce a bright effect with relatively low power draw, ideal for venues that run signage for long hours.
• Can I change the plug type? Yes — tell us the destination country and we’ll supply the correct plug or an appropriate adapter.

Handling damage or returns

If a sign arrives damaged, photograph the packaging and the product before opening further. Report damage to us and the carrier as soon as possible, following the timeframe outlined in our shipping policy. We’ll advise whether repair, replacement or a claims process is the best route. For custom items, returns depend on the circumstances and the state of the product — we’ll handle each case and aim for a fair resolution.

Tips to make international delivery smoother

• Provide a full business or venue address with contact phone number to avoid delivery delays.
• Confirm the correct plug and region at checkout to ensure you receive the right power supply.
• Request insurance for high-value or multiple-sign shipments.
• Schedule deliveries for quieter hours if you’re running a busy café, salon or studio to make installation easier.
• Keep digital proofs and order confirmations in case customs need extra details.

Why choose The Art Neon for international projects

The Art Neon specialises in custom designs for businesses, venues and creators across Europe and beyond. Our signs combine the look of classic neon with modern LED technology, offering long lifetime, energy efficiency and included dimmers/controllers. We focus on careful packaging and clear international shipping so your sign arrives as expected — whether it’s a branded sign for a restaurant in Paris, an Instagram-ready backdrop for a content creator in Amsterdam, or a bespoke welcome sign for a wedding venue in Italy.

If you’re ready to start a custom project, we’ll guide you through design, proofing, production and international shipping so you know what to expect at every stage. For bespoke business branding or a standout piece for your space, The Art Neon is set up to ship globally with attention to safety and quality.

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