Shipping policy

Production and delivery

Across the United States, Standard production and delivery usually take 2–3 weeks in total. The paid Express service combines priority production and express delivery and usually takes 10–12 calendar days in total. The same estimates apply to indoor and outdoor signs.

These are combined production and delivery estimates, not transit times alone. For remote, island or special-access addresses in the United States, contact us before ordering to confirm the available service and timing. Bulk orders have a separate timeline confirmed in your quote.

We offer free standard shipping throughout the United States with carriers such as FedEx, DHL and UPS. The available delivery options are shown with your order.

When the timeline starts

For orders placed without a mockup request, the timeline starts after payment.

If you request a mockup for a paid Designer order, we email it for review. The timeline starts when you approve it or when 24 hours pass without a reply. If we receive no reply within that period, the design is treated as approved and production begins. We explain this deadline in the email.

For logo and other quoted projects, production begins once the required design approval and payment are complete. Any agreed changes to the design or order may affect the timeline.

Customs and import charges

US orders are shipped on Delivered Duty Paid (DDP) terms. We handle customs arrangements and import duties. If you are unexpectedly charged a customs or import fee and pay it, email your order number, the charge notice and proof of payment to support@theartneon.com. We will reimburse the fee.

Tracking and delivery dates

Once your order ships, we email a tracking link. You can also use our Order Tracking page.

If your sign is needed for an event or opening date, contact us before ordering so we can confirm what is possible. Standard and Express times are estimates; a specific arrival date must be agreed with our team.

Delivery damage or a missing item

Check your order when it arrives. Report damage or missing items as soon as possible, preferably within 72 hours. Keep the packaging and send photos of the item, box and shipping label to support@theartneon.com. This requested reporting window does not limit your statutory rights.